Evaluation Comparisons

customerFIRST

s o l u t i o n s

Your customers are ready. Are you?

Versus other types of evaluations

Phone Based evaluation

û Cost - The cost of equipment and staff to set up an effective evaluation is high.

û Time - They can be time consuming and inefficient.

û Invasive - Many consider being called at home or work invasive.

û Poor Results - Many people simply do not answer the phone, or if they do, they may not have the time to participate.

Paper based evaluation

û Materials – Costs can be high when you consider the paper, printing, envelopes and postage.

û Environment - That’s a lot of paper!

û Time – Delivery and response time takes much longer.

û Labour - All responses have to be manually tabulated.

û Low Response Rate - Additional steps required for participants will likely mean fewer responses.

Evaluation Comparisons