Your customers are ready.  Are you?

 

Performance Effectiveness

What is Performance Effectiveness?

Performance Effectiveness is a measure of what employees do, how well they do it, and findings ways of improving their performance.  The effectiveness is measured through a series of review processes.

What is a Performance Effectiveness Review?

A Performance Effectiveness Review is an audit process which focuses on roles, functions and job tasks.  It’s purpose is to assess effectiveness, to target efficiencies, and to gauge employee competence and productivity. 

customerFIRST

s      o      l      u      t      i      o      n      s

Who would benefit from a Performance    Effectiveness review?

A performance effectiveness review would be beneficial to any business or organization which is looking for ways of making employees more efficient and effective in their roles, and to enable them to support the business in achieving its goals.

Why consider a Performance Effectiveness review?

A performance effectiveness review can:

· Identify appropriate job functions and accurate role competencies

· Identify potential role or process redundancies, efficiencies and performance improvement areas

· Capture field information on the current reality of the workplace

 

The results from a performance effectiveness review also:

· Link directly to the design of Learning Systems, Employee Job Mastery or Business Readiness models

· Identify possible streamlining or creation of new processes

 

The results from a Performance Effectiveness Review can be used to target both Customer Satisfaction and Employee Satisfaction initiatives.

Each component provides valuable input towards improving your customers’ experience and can be used individually or in conjunction with others.

Examples:

· Organizations where multiple employees share the same or similar role or job description

· Work environments which are fast paced

· Any organization considering implementing an Education Readiness framework

· Workplaces where employees are required to perform specific or specialized tasks

Learn about Education Readiness solutions...

© 2007 customerFIRST solutions™